It is recommended not to back down when riding control

Which wheel balancer is right for your store?

Subaru wheel nut replacement is rusty

The updated ASE Renewal App provides the benefits of recertification

It is recommended not to back down when riding control

Which wheel balancer is right for your store?

Subaru wheel nut replacement is rusty

The updated ASE Renewal App provides the benefits of recertification

Sponsored by Bolt On Technology

Sponsored by Cloies Gear & Products, Inc.

Building customer loyalty: why oil changes are important

Building customer loyalty in any business is challenging. Getting customers back to the car repair shop is the most difficult task for car owners. If a store can crack this code, they will seize current and future repair and maintenance opportunities. The only inherent opportunity for each vehicle to increase customer loyalty is engine oil and functional fluid services.

In this one-hour webinar, our experts will discuss how they can establish oil change and vehicle maintenance plans to maintain customer return rates and help maintain healthy profit margins.

Speaker John Stotz, Senior Marketing Manager of Sheng Brand Lubricants. Andrew Markel, Content Director, ShopOwner

Sponsored by Bolt On Technology

Brake & Front End responds to emerging trends in the field of chassis repairs by providing application-specific technical information and solutions, thereby providing services to repair shops that perform a large number of chassis repairs. By subscribing, you will receive the ShopOwner digital magazine (12 times a year), which contains articles from Brake & Front End and Brake & Front End e-newsletters (twice a week). Today is ready for you to access digital editions, competitions, news and more!

Brake & Front End responds to emerging trends in the field of chassis repairs by providing application-specific technical information and solutions, thereby providing services to repair shops that perform a large number of chassis repairs. By subscribing, you will receive the ShopOwner digital magazine (12 times a year), which contains articles from Brake & Front End and Brake & Front End e-newsletters (twice a week). Today is ready for you to access digital editions, competitions, news and more!

It was Vange Proimos' experience as a technology and shop owner that provided a lot of information about his success as the CEO of AP Emissions.

Don't settle for "almost"-the location of the engine's manufacturing or remanufacturing is important. Sponsored by ACDelco.

GM gearboxes and transfer cases are unique to each vehicle. This video is sponsored by ACDelco.

Don't settle for "almost"-the location of the engine's manufacturing or remanufacturing is important. Sponsored by ACDelco.

Click here to view past questions.

In terms of safety, it is difficult to calculate the integrity value of vehicle systems and components.

For one dollar and one dollar, replacing worn or damaged travel control components on the vehicle will have the most significant impact on the performance of the safety system. During an emergency stop, these components can reduce the ABS stopping distance. During a sudden lane change, the driving control can supplement or hinder the stability control system. In addition, the new driving control can even extend the life of tires. So why is it so hard to sell?

In terms of safety, it is difficult to calculate the integrity value of vehicle systems and components. No one can price events that may never happen. People always think that they can avoid a crash or that it will never happen to them. This is why people or customers who sell replacement shock absorbers and struts may have difficulty rationalizing expenses.

Vehicles and drivers are changing. The life span of cars is increasing, and the average car age is about 12 years old. This also affects the time that the car owner has a car. The duration of auto loans is also increasing, with an average auto loan lasting six to seven years. Even if the first owner pays off the vehicle, it still has considerable value; they can continue to drive it or trade in to buy the next car.

Shock absorbers and struts are one of the few components on a vehicle that will slowly degrade over a long period of time. However, the performance degradation was so slow that the owner did not notice. Most drivers will not seek new driving controls until a malfunction occurs. It could be a broken spring, a rattling upper bracket, or something that doesn't feel right. If you can reach the driver before their driving control fails, you have a chance to get sales and satisfy customers by ensuring their safety.

The key to selling ride control is to realize that it is not your vehicle. Many service consultants treat the customer's vehicle as their own vehicle in terms of budget. However, when it comes to vehicle safety, the golden rule does not always apply.

Worn ride control components are good or bad. These are the findings you need to show your customers. If you can demonstrate the benefits of the new driving control, then they are likely to invest in their vehicles. There are no high-pressure sales or intimidation strategies using this method.

When the vehicle travels 100,000 miles, the shock absorber or strut has cycled more than 180 million times. The stroke will cause the shaft and seals to wear, allowing oil to escape from the shock absorber body. Valves in shock absorbers or struts will fatigue over time and lose their ability to control fluid flow. The gas in the body can also escape, which can cause the oil to foam and fade in the device.

When the vehicle hits potholes and other objects on the road, shock absorbers and pillars may also be damaged. When the suspension hits the bottom, the shaft with the valve may touch the bottom of the shock absorber, which may also have the valve. The impact stop on the shaft is designed to prevent this type of damage if it is still on the shock absorber or strut. 

Regardless of how wear or damage occurs, the shock absorber or strut loses its ability to inhibit the movement of the suspension and the body. This will directly affect the braking, handling and acceleration of the vehicle. 

During an emergency stop, the weight is transferred to the front tires, loading the front suspension and causing the springs to compress. The compression of the spring is directly affected by the impact or the strut. When the spring is compressed, the contact surface of the tire changes due to the weight and geometry of the suspension.

The rear suspension is more interesting. When the front tire is loaded with weight, the rear spring will expand, making the contact area of ​​the rear tire smaller. If the shock absorber or strut cannot control the rebound of the spring, the extra weight will be transferred to the front, and the front will sink more.

During an emergency stop or an emergency lane change, if the vehicle needs to turn to avoid something in its path, the vehicle can become unstable. The front tires have all the traction, while the rear tires have almost none. This usually leads to oversteer or understeer, which can lead to loss of control. Even if the vehicle has stability control, if the damper cannot control the weight transfer, the correction will not be effective.

When the wheel reacts to a collision or body movement, the spring is compressed and releases energy. In each compression cycle, the life of the spring steel will be reduced. What matters is not the number of trips, but the frequency of the cycles.

When installing new struts or shock absorbers, weak springs are also more likely to fail. Many newer vehicles have thinner springs to reduce weight, and have a plastic outer coating to protect metals from corrosion. If this outer coating is cracked or damaged, corrosion will form a hot spot that will erode the spring, weaken it and eventually cause the spring to break. The health of the spring can even have a huge impact on seemingly unrelated vehicle components, including visibility, stopping and steering.

For some customers, the previous information may sound like a bunch of technical chunks. A related point is the wear of shock absorbers, struts and springs. If it is not repaired, it may affect the overall safety of the vehicle. 

When an accident occurs, costs come into play. Depending on the vehicle, even a simple fender bender that damages the bumper cover can cost between $800 and $1,300. Even if the driver only pays a deductible of $500 or $1,000, it always pays more in the form of higher car insurance costs. New shock absorbers or struts can prevent multiple accidents, and the cost of replacing ride control components is usually less than $1,500.

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Chassis: Spring replacement and engineering

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