How Well Do You Know Your Driveshaft?
What Is The Cost Of A Wheel Bearing Comeback?
How To Answer Customer Ride Control Questions
How Well Do You Know Your Driveshaft?
What Is The Cost Of A Wheel Bearing Comeback?
How To Answer Customer Ride Control Questions
Sponsored By Carter Fuel Systems
Sponsored By NGK Spark Plugs
Smooth Roads Ahead: Making Wheel Bearing Jobs Work for Your Shop
Sponsored By BCA Bearings by NTN
Wheel bearings are safety-critical components which feature precision engineering, robust construction, and a long service life. However, all wheel bearings will eventually need to be replaced. Wheel bearing or hub assembly replacement can present a number of challenges to technicians. This could be due in part to bearing design, construction, corrosion buildup, and/or replacement parts selection.
During this 45-minute webinar we will discuss:
Speakers Matt Gorski, Manager of Product Development, NTN Bearing Corporation of America Divjot Singh, Applications Engineer, NTN Bearing Corporation of America Brian Sexton, Automotive Technical Writer, Babcox Media
Sponsored By BCA Bearings by NTN
Sponsored By Carter Fuel Systems
The July issue includes technical and management content and is free to download and read.
Presenting your customer with inspection results and benefits of replacement will help sell the job.
The reality is that if you can master some very general skills, ADAS is not rocket science.
Brake & Front End serves repair shops conducting a high volume of undercar repairs by providing application-specific technical information and solutions to address emerging trends in the undercar repair segment. By subscribing, you’ll receive the ShopOwner digital edition magazine (12 times/year) featuring articles from Brake & Front End and the Brake & Front End eNewsletter (twice weekly). Access to digital editions, contests, news, and more are ready for you today!
Brake & Front End serves repair shops conducting a high volume of undercar repairs by providing application-specific technical information and solutions to address emerging trends in the undercar repair segment. By subscribing, you’ll receive the ShopOwner digital edition magazine (12 times/year) featuring articles from Brake & Front End and the Brake & Front End eNewsletter (twice weekly). Access to digital editions, contests, news, and more are ready for you today!
ByAmy Antenora Antenora on Jul 21, 2022
ByBrake and Front End Staff on Jul 21, 2022
Worn shocks can result in a 15% to 20% increase in braking distances. This video is presented by The Group Training Academy.
Don’t settle for “almost” - it matters where the engine is manufactured or remanufactured. Sponsored by ACDelco.
GM transmissions and transfer cases are unique to each individual vehicle. This video is sponsored by ACDelco.
Don’t settle for “almost” - it matters where the engine is manufactured or remanufactured. Sponsored by ACDelco.
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Worn shocks can result in a 15% to 20% increase in braking distances. This video is presented by The Group Training Academy.
The average age of the vehicles on the roads today is over 12 years old – this is testament to the quality construction built into cars and trucks. But because they last so long, many of your customers often become desensitized to components that need to be replaced.
Shocks and struts are vital safety components that help keep a car steady – and if the car isn’t steady, this can cause a serious issue or accident that can endanger the driver, their passengers or the other people on the road with them.
It’s important that you probe the vehicle owner about their vehicle’s handling to determine if they have an awareness that the ride control is not as it was when it was new.
They may not realize that their shocks and struts need replacing. Over 50,000 miles, the dampening capabilities of a shock or strut will degrade to the point where it can impact ride and handling, but the driver doesn’t notice because it happens gradually.
Generally speaking; shocks and struts of a well-maintained car can last for 10 years. But that’s for ideal conditions – most experts say say that 7-8 years is the maximum life of most shocks and struts. However, if clients are driving frequently on poor road conditions, they may have to replace their car’s struts in 5 years.
Under normal conditions on a smooth road, the shocks and struts can stroke (rebound and compress) an average of 1,750 times for every mile traveled. This can add up to almost 9 million cycles in 50,000 miles. Yes, 9 Million times, which has real impact on the vehicle’s braking ability.
Shocks and struts that have lost HALF of their effectiveness reduce braking efficiency and increase the braking distance. According to research, worn shocks can result in a 15% to 20% increase in braking distances. Ask your client if he or she has noticed that it is taking longer to come to a stop in the same conditions, at the same speed, as before. If so, it may not just be a brake pad issue – it could be time to change the shocks for their safety and that of other road users.
Always conduct a thorough inspection – poor inspections are a major cause why ride control doesn’t get sold. Performing a visual inspection for any leaks or broken parts and inspecting the tires should be top on the list.
Next, it’s important that you get a feel for how the vehicle handles so you can easily identify if they have noticed any changes in the handling–changes that could indicate a problem. Taking a test under a wide range of driving conditions will help you get a feel for any noises or performance issues related to the shocks, struts, and control arm assemblies.
Your customer may think shocks and struts only relate to ride comfort and may ask if they can wait to replace their struts. Remind them that stopping distance will be compromised, the tires will wear faster and other suspension parts will continue to wear out sooner.”
Surveys have shown that 50% of ride control sales occur on the second visit. This means that a large percentage of first-time sales pitches for ride control are followed by, “Sorry, no thank you.” But the customer eventually comes back.
With your informed recommendation, you can save them the second trip. Have the job done right the first time.
For more information, visit FCSAutoparts.com.
This video is presented by The Group Training Academy.
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Technical Resources for diagnosing and servicing undercar components